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Order related Questions

Will I see a proof for my order? How do I know if my art is printable?

Yes, we’ll send you an email with proof of your order as soon as you have completed your checkout. Be mindful of that emails can be wrongfully filtered as spam.

Regarding the print, make sure your art is in high resolution. We also recommend using vector graphics rather than raster graphics. We review each uploaded file before printing, so we’ll let you know if it’s not possible to print.

Can I cancel the order I just placed?

Of course. Let us know by sending us an email. But do not wait too long! Each order is unique. Therefore, if the production of your order has already begun - it’s not possible to cancel.

How do I upload a dieline template?

Designing on a dieline gives you more freedom in creating something very unique. First you have to choose type and size, then you can upload your design in our online design tool. You can download the dieline at the same page. Pretty convenient, right?

Note: Upload as pdf or illustrator file.

What is your minimum order quantity?

30 pieces! It may vary if you are interested in a custom size.

How do I make an order on the website?

Start with choosing your type of box.
Settle for a size appropriate for your purpose.
Upload your design, create in our 3D-tool or use one of our existing templates.
Review your product and finish up in our super-fast checkout.

For the complete visual walk-through, watch this tutorial.

How do I reorder with a new quantity?

A lot of perks comes with setting up an account at Pacsome. By signing up we can save your design for you. Go to your pages and just click “reorder” on the desired product.

Can I order a sample of my custom size or design?

Yes. Note that custom sizes may come in larger quantity because we have to create a completely new die. Custom samples are therefore possible but pricey.

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Cześć,

Ciężko pracujemy, aby ułatwić tworzenie i projektowanie pięknych niestandardowych opakowań na urządzeniach mobilnych. Ale do tego czasu możesz preferować większy ekran.

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Zostaw nam swój e-mail, a my wyślemy link do projektu bezpośrednio do Twojej skrzynki odbiorczej.

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