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FAQ

Product Related Questions

How do I get a sample pack?

The sample pack is perfect for you that want to get a good look and feel at our packaging solutions before deciding your right pick. You can easily order a sample pack on Pacsome

What is the difference between white & kraft material?

The white and kraft both have a nice natural feel. Go with the kraft for a more rustic look and the white material when you want your colors to pop!

The print quality is the same in terms of sharpness and clarity on both materials. However, the kraft has a brown and yellow color of its own, which affect the print intensity of some colors. Therefore, we recommend the white material if your design contains yellows, blues, whites, pinks or pastel colors.

Can I order a custom box, sticker or card that isn’t on the website?

Yes, you can always get a quote on a special measurement. Let us know what you have in mind and we’ll make it happen!

Do you use sustainable and recyclable materials?

Yes, we only work with recyclable paper from sustainable forestry. We also plant a tree for each order placed at Pacsome. In that way, you get awesome packaging and make up for another 6000 similar boxes.

Can I add a logo or image to any product?

Yes! You can upload logo and images onto all of our products. Just keep in mind that if you’re printing photography, make sure it has 300 dpi or higher! If you need any guidance, check out our easy step-by-step guide.

What is the material of your products

For all box types we use a carefully selected paper that is both recyclable and durable.

Placing an order

Will I see a proof for my order? How do I know if my art is printable?

Yes, we’ll send you an email with proof of your order as soon as you have completed your checkout. Be mindful of that emails can be wrongfully filtered as spam.

Regarding the print, make sure your art is in high resolution. We also recommend using vector graphics rather than raster graphics. We review each uploaded file before printing, so we’ll let you know if it’s not possible to print.

Can I cancel the order I just placed?

Of course. Let us know by sending us an email. But do not wait too long! Each order is unique. Therefore, if the production of your order has already begun - it’s not possible to cancel.

How do I upload a dieline template?

Designing on a dieline gives you more freedom in creating something very unique. First you have to choose type and size, then you can upload your design in our online design tool. You can download the dieline at the same page. Pretty convenient, right?

Note: Upload as pdf or illustrator file.

What is your minimum order quantity?

30 pieces! It may vary if you are interested in a custom size.

How do I make an order on the website?

Start with choosing your type of box.
Settle for a size appropriate for your purpose.
Upload your design, create in our 3D-tool or use one of our existing templates.
Review your product and finish up in our super-fast checkout.

For the complete visual walk-through, watch this tutorial.

How do I reorder with a new quantity?

A lot of perks comes with setting up an account at Pacsome. By signing up we can save your design for you. Go to your pages and just click “reorder” on the desired product.

Can I order a sample of my custom size or design?

Yes. Note that custom sizes may come in larger quantity because we have to create a completely new die. Custom samples are therefore possible but pricey.

Vat deduction / Tax Exemption

What qualifies for tax exemption? How can I find out if I am qualified or eligible?

If your company makes taxable supplies of goods or services below a certain annual limit, it may be exempt from VAT, which is short for value added tax. It also depends on what country you are operating. Find out the annual limit for your country here

Shipping

Do you ship worldwide?

Pacsome are currently shipping exclusively in Europe. Keep updated, because we are

How to estimate shipping costs before placing an order?

We estimate eventual costs for you in the checkout phase when you decide a shipping option. Shipping costs goes from completely free to a bit pricier depending on your chosen method of delivery.

What is the delivery time after I place an order?

Regular shipping takes no more than three weeks. Express delivery arrives in a matter of days. The Super Express option is even faster. You can always see your expected delivery dates in the checkout phase.

What does shipping cost? Do you offer express delivery?

At Pacsome, regular shipping is free at all times. If you’re in a hurry, we offer Express delivery for a small cost or even Super Express delivery and you will get your custom packaging as soon as humanly possible.

How will my boxes get to me?

That’s up to you! You can choose between several delivery options during the checkout phase. Home delivery is possible.

Can you split an order and ship to different destinations?

Yes, it’s possible to split an order in such a way. Let us know the details in the “order notes”-section which shows in the checkout phase under billing details.

Will all of my items ship together?

Yes, all of your items will ship together. Unless you don’t want them to, then we can arrange it otherwise. Just let us know by leaving a comment under the billing details during the checkout phase.

Where does my order ship from?

Your order is shipped from Gothenburg, Sweden, where the Pacsome-crew are based.

Do you offer free delivery?

Naturally. All shipping except the express-options is free.

Return Policy

Can I return my order?

Unfortunately, it is not possible to return your order. Each order is unique and made completely from scratch. For that reason, we can not return any orders already delivered.
However, if your product is damaged upon arrival, you can return it.

What is your return policy?

Here are some details from our terms and conditions concerning returns:

“We do not offer returns. However, if you're unhappy with your order and feel like we didn't do a great job, please contact us and we'll do our best to rectify the situation. Should we, in our sole discretion, decide to replace any Products or to refund or credit to you any amounts paid for an Order, that replacement, refund, or credit shall constitute our entire, sole and exclusive liability, and your sole and exclusive remedy, with respect to that order. If We agree to refund any amounts to You, then You hereby understand and agree that such refund shall be refunded by means of how the original payment by You was made. In case of orders placed by You using a line of credit, any refunds will first be settled against any outstanding credit and then, with respect to any remainder that is due and owing to You, such remaining amount shall be refunded by means of how the original payment was made.”.

Payment

Which payment methods can I use?

We offer payment by credit card and bank transfer.

Note that bank transfers might take a couple of days to fulfill the payment. Since we do not start producing until the order is paid for, order completion can be slightly delayed.

Keep in mind that all costs related to an international bank transfer is paid by the buyer. If these eventual fees are not paid correctly, the order will not be deemed as fully paid and it might take a few more days to complete

Design Guidelines

Which color option can I use in the design tool?

We print in CMYK and that’s also the color options in the design tool. We do not print pantone colors.

Sizing and dimensions

We have several sizes and dimensions on all our products. Ready for use. Those sizes and dimensions differ depending on the type of product you are interested in. But, and this is a big but. You can always request a quote on any size or dimension that you want. We are most likely able to produce it for you. So, let us know right here.

Can I upload a design to the design tool?

Yes, you can! We actually love it when you guys do that. Designing from scratch in the 3D tool works very good too.

What can I design in the design tool?

All boxes, stickers and cards. You can add any color, text or image on all exterior and surfaces. Want to color the inside of the box as well? No problem, our design tool can handle it.

Can I use templates for my designs?

Yes. Use one of our carefully curated templates and then add any text, logo or image you desire.

Can I see a final draft of my design?

Yes, our 3D-tool makes it easy for you to review all sides of your final draft design before closing the deal.

Which file format can I use?

We strongly recommend that you upload your file in illustrator or in pdf format.

Cześć,

Ciężko pracujemy, aby ułatwić tworzenie i projektowanie pięknych niestandardowych opakowań na urządzeniach mobilnych. Ale do tego czasu możesz preferować większy ekran.

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